H264 Privacy Policy — How Your Information Is Kept Safe

Opening an account with h264 means you share certain information with us. You have every right to know what we do with that information, where it is stored, and how it is kept secure. This Privacy Policy answers all of those questions.

H264 believes transparency is the foundation of trust. That's why we've written this Privacy Policy in plain, straightforward English — no complex legal jargon — so everyone can understand it clearly.

By using h264's services, you are considered to have accepted this Privacy Policy. If you have any concerns about any part of it, please speak with our support team before using h264.

H264 collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

H264 collects your data because quality service simply isn't possible without it. That said, we only use it for what's necessary — nothing more.

Primary Use

• Account Management: To manage your registration, login, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Identity Verification: To verify your age and identity (KYC).
• Gaming Services: To suggest games tailored to your preferences and deliver a personalised experience.
• Security: To prevent fraud, money laundering, and illegal activity.
• Legal Obligations: To comply with government and regulatory authority directives.
• Support: To resolve your issues quickly.
• Responsible Gaming: To detect unusual gaming patterns and provide timely support.

H264 never sells your data — not ever. However, in certain cases, some information may be shared with trusted third parties solely for the purpose of delivering our services.

With Whom & Why

• Payment Processors (bKash, Nagad, Rocket): Only the information necessary to complete transactions. These institutions follow their own privacy policies.
• Game Provider: Only your session token is passed to launch a game — no personally identifiable information is shared.
• Identity Verification Service: Limited information shared with licensed verification agencies during the KYC process.
• Law Enforcement Agencies: Specific information required by court order or legal obligation — this is not at h264's discretion.

H264 employs multiple layers of security technology to protect your data. This isn't just talk — every layer is actively working to keep you safe.

H264 uses cookies on its website. A cookie is a small file stored in your browser that helps the site recognise you.

Types of Cookies h264 Uses

• Essential Cookies: Login sessions and security tokens. These are essential for the site to function and cannot be disabled.
• Preference Cookies: Remembers your language, theme, and other preferences. Optional.
• Analytics Cookies: Page views and click activity are collected to improve the site. Optional.

You can turn off optional cookies at any time through your browser settings. Keep in mind, however, that disabling certain cookies may affect how some features of the site function.

At h264, you are in control of your own data. Your rights are outlined below.

H264 services are strictly for adults. h264 does not knowingly collect any information from individuals under the age of 18.

If we discover that a minor has created an account on h264, that account will be immediately closed and any collected data will be deleted.

H264 does not retain your data indefinitely. A specific retention period is defined for each type of information.

• Account Information: For the duration of active account use + 5 years after closure (for legal compliance).
• Financial Transaction Records: 7 years (in accordance with international financial regulations).
• Gaming History: 3 years after account closure.
• KYC Documents: 5 years after account closure (regulatory requirement).
• Customer Support Conversations: 2 years.
• Analytics Data (Anonymous): Indefinitely (after anonymization).

Once the retention period expires, h264 securely deletes or anonymizes your data so you can no longer be identified.

H264 reserves the right to update this Privacy Policy. For any significant changes, you will be notified at least 7 days in advance via email or in-app notification.

Continuing to use h264 after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend reading any new policy once you receive a notification.