H264 Terms & Conditions — What You Need to Know Before You Play

H264 is an international online gaming platform serving players across multiple countries. By registering and using h264's services, you confirm that you have read, understood, and agreed to all the terms outlined here.

H264's services are available only to adults in countries or regions where online gaming is legally permitted. h264 does not claim to offer services in any jurisdiction where such activity is prohibited.

These Terms & Conditions are available in both Bengali and English. In the event of any conflict, the English version shall prevail. However, h264 strives to keep the Bengali translation up to date for the convenience of Bengali-speaking users.

• By using h264's services, you confirm that you are 18 years of age or older.
• You confirm that online gaming is not prohibited by law in your country.
• You may only open one account, and it must be used for your own personal use.
• Do not use h264 to engage in any illegal activities.

To open an account on h264, you must provide accurate and truthful information. Providing false or incorrect details may result in your account being closed at any time.

What You'll Need to Register

• Your full legal name (as per your National ID or passport)
• An active mobile number to be used for OTP verification
• A valid email address
• Date of birth (for age verification)

H264 may request KYC (Know Your Customer) verification at any time. You may be required to submit a copy of your National ID, passport, or driving licence. This is entirely for your security.

You are solely responsible for keeping your account password secure. Never share your password with anyone. If you suspect your account has been compromised, contact h264 Support immediately.

H264 supports Bangladesh's most popular payment methods. Deposits are typically instant, and withdrawals are processed in 5 minutes or less.

Withdrawal Conditions

• Withdrawals must be made using the same method used for the original deposit.
• Wagering requirements must be met before any withdrawal from bonus funds.
• Large withdrawals may be held until your account is fully verified (KYC).
• H264 reserves the right to temporarily hold withdrawals on suspicious transactions.

H264 regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that you should read carefully before opting in.

Welcome Bonus

A Welcome Bonus is available on your first deposit at h264. Before using it, you must meet the specified wagering requirements — meaning you need to place bets totalling a set multiple of the bonus amount.

General Bonus Terms

• Each bonus can only be claimed once per user.
• Bonus funds cannot be withdrawn directly — a withdrawal is only possible after the wagering requirements have been met.
• Bonuses are generally valid for 30 days. Any unused bonus will be forfeited upon expiry.
• H264 reserves the right to modify or cancel any promotion at any time.
• If bonus abuse is detected, your account may be suspended.
• H264's decision is final in all matters relating to bonuses.

All games on h264 run on RNG (Random Number Generator) technology, which is regularly audited by independent testing agencies. Every game result is entirely random and cannot be controlled by anyone — including h264 itself.

Prohibited Activities

• Using software or bots to play games.
• Any attempt to manipulate game outcomes.
• Attempting to win games by colluding with other players.
• Any attempt to gain unauthorised access to h264's systems.
• Using h264 for money laundering or any illegal financial transactions.

If evidence of any of the above activities is found against a player, h264 will immediately close the account and take legal action if necessary.

H264 takes the protection of your personal and financial data extremely seriously. We use 256-bit SSL encryption to provide bank-grade security.

• H264 never sells your personal information to third parties.
• Documents submitted during the KYC process are used solely for identity verification purposes.
• Your transaction history is completely confidential.
• We recommend reading h264's Privacy Policy separately for full details.

H264 uses your information solely to improve our services, verify your identity, and meet legal obligations. Your consent is required for any marketing communications.

H264 believes gaming is entertainment — it should never be seen as a solution to financial problems. That's why responsible gaming is a core part of what we stand for.

What h264 Offers

• Betting Limits: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: h264 will alert you if your losses exceed a certain threshold.
• Self-Exclusion: You can temporarily or permanently suspend your account at any time.
• Reality Check: You will receive regular notifications about how long you have been playing.
• Professional Help: If you notice signs of gaming addiction, you'll find links to professional support resources.

H264 may temporarily or permanently close your account for any of the following reasons:

• Violating these Terms & Conditions.
• Registering with false or incomplete information.
• Attempting to abuse bonuses or engage in fraudulent activity.
• Opening an account while being underage.
• Suspected money laundering or any other illegal activity.

You may also contact h264 support at any time to close your account yourself. In that case, you will have the opportunity to withdraw your current balance.

If your account is closed due to a bonus policy violation, your bonus balance will be forfeited; however, we will attempt to return any real money balance you have deposited.

If you have a complaint against h264, please contact our customer support first. We aim to provide an initial response within 24 hours.

Complaints Process

1. Step One: Contact us via live chat or email with a full description of your issue.
2. Step Two: h264's support team will investigate within 72 hours.
3. Step Three: If unresolved, the matter will be escalated to h264's management team.
4. Step Four: If the issue remains unresolved, independent mediation is available.

H264 reserves the right to modify these Terms & Conditions at any time. For significant changes, h264 will notify members at least 7 days in advance via email or SMS.

Continued use of the h264 platform after any changes will be taken as your acceptance of the updated terms. We therefore recommend reviewing this page each time an update is made.

The latest version of these Terms & Conditions will always be available at h264.ws/terms-conditions. The date of the most recent update will be noted at the top of the page.